FREQUENTLY ASKED QUESTIONS

HEADPHONES

MZX007 Bluetooth Headphones

How do I charge my Headphones?

Your Headphones come included with a Micro USB Charging cable – simply connect your cable to a power source and charge up!

Can I use my headphones with an Auxiliary Cable or are they only Bluetooth enabled?

Our Headphones have Bluetooth enabled, however, if you would like to connect via Aux – we also included an Auxiliary port as well as an Auxiliary cable!

How long does it take for my headphones to receive a full charge?

It takes approximately 6.5 hours to receive a full charge

How do I know when my headphones are done charging?

The LED indicator light on your headphones will turn red to indicate that your headphones are charging, then turn off when charging is complete.

How do I pair my headphones with a Bluetooth device?

To pair your headphones, press and hold the power button for approximately 3-5 seconds. Your headphones will automatically go into pairing mode – as indicated by a flashing blue and red LED light. Locate the MZX007 connection on the Bluetooth manager of your Smartphone and select. You will hear a loud beep indicated the headphones are now paired to your device

How do I use the Just Ask feature on my headphones?

The Just Ask feature allows you to access Siri on iPhone and Google Assistant on Android Phones through your headphones. This can be activated in two different ways. The first way is by tapping the power button twice. The second way is by using voice control – make sure that your voice assistant on your smartphone is on and always listening for “Hey Siri” or “Hey Google”. Once this is enabled you will be able to simply say a command or question and receive a reply instantly!

MZX009 R3volution X Bluetooth Headphones

How do I charge my Headphones?

Your Headphones come included with a Micro USB Charging cable – simply connect your cable to a power source and charge up!

Can I use my headphones with an Auxiliary Cable or are they only Bluetooth enabled?

Our Headphones have Bluetooth enabled, however, if you would like to connect via Aux – we also included an Auxiliary port as well as an Auxiliary cable!

How long does it take for my headphones to receive a full charge?

It takes approximately 6.5 hours to receive a full charge

How do I know when my headphones are done charging?

The LED indicator light on your headphones will turn red to indicate that your headphones are charging, then turn off when charging is complete.

How do I pair my headphones with a Bluetooth device?

To pair your headphones, press and hold the power button for approximately 3-5 seconds. Your headphones will automatically go into pairing mode – as indicated by a flashing blue and red LED light. Locate the MZX009 connection on the Bluetooth manager of your Smartphone and select. You will hear a loud beep indicated the headphones are now paired to your device

How do I use the Just Ask feature on my headphones?

The Just Ask feature allows you to access Siri on iPhone and Google Assistant on Android Phones through your headphones. This can be activated in two different ways. The first way is by tapping the power button twice. The second way is by using voice control – make sure that your voice assistant on your smartphone is on and always listening for “Hey Siri” or “Hey Google”. Once this is enabled you will be able to simply say a command or question and receive a reply instantly!

MZX634 True Evo Air Wireless Earphones

Are these earbuds waterproof?

Our earbuds have an IPX6 waterproof rating meaning that they can handle some sweat and a few drops of rain – they just cannot be submerged in water

Why are there different types of eartips included with my earbuds?

We’ve included small, medium and large Gel Ear tips. These fit onto your earbuds for a preferred comfort fit.

How do I use the Just Ask feature on my earphones?

The Just Ask feature allows you to access Siri on iPhone and Google Assistant on Android Phones through your earbuds. This can be activated in two different ways. The first way is by tapping the power button twice. The second way is by using voice control – make sure that your voice assistant on your smartphone is on and always listening for “Hey Siri” or “Hey Google”. Once this is enabled you will be able to simply say a command or question and receive a reply instantly!

How do I charge my charging case?

You can charge your case by plugging your carry case into the included Micro USB Charging Cable and connecting to a power source.

Do I need to connect both of my earbuds together before using?

No, your earbuds are programmed to automatically connect to each other once they are taken out of their charging case.

How do I connect my earbuds to my device?

To pair your earbuds, press and hold the power button on each earbud for 3-5 seconds. Your earbuds will automatically go into pairing mode, as indicated by a red and blue flashing LED light. Look for “True Evo Air” on the Bluetooth manager on your smartphone – once selected the LED light on your earbuds will begin flashing blue

How will I know when the battery is dying on my earbuds?

You can check the battery life of your earbuds through your Altec Lansing app. When your earbuds get to 20% battery life, you will hear a voice prompt indicating that your earbuds are going to need to be charged soon.

How will I know the battery level on my charging case?

Your charging case has four LED indicators located on the front – these will indicate the battery life of your case

  • 3 LED Lights – Fully Charged
  • 2 and 1 flashing LED Lights – 70% Charged
  • 1 and 1 flashing LED Lights – 30-70% Charged
  • 1 flashing LED Light – 30% Charged

Are there any control buttons on my earbuds?

Yes, your left earbud has a control button:

  • Taping Once will play/pause a song as well as answer an incoming call
  • Taping Twice will active your Just Ask Voice Assistant
  • Holding 2-3 Seconds will reject an incoming call
  • Holding 3-5 Seconds will power off or power on your earbuds

What comes included with my earbuds?

Your earbuds come with the following:

  • True Evo Air Earbuds
  • Charging Carry Case
  • Micro USB Charging Cable
  • S,M,L Rubber Ear Gel Tips

What does my warranty cover and for how long is my warranty?

Your warranty covers products that fail to function properly under normal usage, due to defects in material or workmanship. Your product will be repaired or replaced at no charge for parts or labor for a period of one year. To receive your replacement earbuds, you must have your receipt of purchase within a year and your damaged earbud must be mailed back. Please note that we do not pay for shipping.

MZX701 Rumble Bluetooth Headphones

How do I charge my Headphones?

Your Headphones come included with a Micro USB Charging cable – simply connect your cable to a power source and charge up!

Can I use my headphones with an Auxiliary Cable or are they only Bluetooth enabled?

Our Headphones have Bluetooth enabled, however, if you would like to connect via Aux – we also included an Auxiliary port as well as an Auxiliary cable!

How do I enhance the Bass Vibrations on my headphones?

To enhance the bass vibrations, move up the Bass Adjustment switch located on the left side of your headphones.

How long does it take for my headphones to receive a full charge?

It takes approximately 1-2 hours to receive a full charge

How do I know when my headphones are done charging?

The LED indicator on your headphones will change from a red LED light to a green LED light to indicate that they are finished charging

How do I pair my headphones with a Bluetooth device?

To pair your headphones, press and hold the power button for approximately 4-6 seconds. Your headphones will automatically go into pairing mode – as indicated by a flashing blue and red LED light. Locate the MZX701 connection on the Bluetooth manager of your Smartphone and select. You will hear a loud beep indicated the headphones are now paired to your device

How do I use the Just Ask feature on my headphones?

The Just Ask feature allows you to access Siri on iPhone and Google Assistant on Android Phones through your headphones. This can be activated in two different ways. The first way is by tapping the power button twice. The second way is by using voice control – make sure that your voice assistant on your smartphone is on and always listening for “Hey Siri” or “Hey Google”. Once this is enabled you will be able to simply say a command or question and receive a reply instantly!

MZX759 True Evo Sport Wireless Earphones

Are these earbuds waterproof?

Our earbuds have an IPX6 waterproof rating meaning that they can handle some sweat and a few drops of rain – they just cannot be submerged in water

Why are there different types of eartips included with my earbuds?

We’ve included adjustable sizes and earhooks to ensure the perfect fit for any ear.

  • 1 set of different colored earhooks (one size)
  • 1 set of S/M/L Gel Foam Ear Fins
  • 1 set of S/M/L Rubber Eartips
  • 1 set of S/M/L Foam Eartips

How do I use the Just Ask feature on my earphones?

The Just Ask feature allows you to access Siri on iPhone and Google Assistant on Android Phones through your earbuds. This can be activated in two different ways. The first way is by tapping the power button twice. The second way is by using voice control – make sure that your voice assistant on your smartphone is on and always listening for “Hey Siri” or “Hey Google”. Once this is enabled you will be able to simply say a command or question and receive a reply instantly!

If I don’t have a Qi charging pad, can I still charge my charging case?

Yes, we have included both a Qi Wireless Charging pad along with a Micro USB Cable. You can charge your case by placing iton the Qi Wireless Charging Pad or you can connect via Micro USB to charge!

Do I need to connect both of my earbuds together before using?

No, your earbuds are programmed to automatically connect to each other once they are taken out of their charging case.

How do I connect my earbuds to my device?

To pair your earbuds, press and hold the power button on each earbud for 3-5 seconds. Your earbuds will automatically go into pairing mode, as indicated by a red and blue flashing LED light. Look for “True Evo Sport” on the Bluetooth manager on your smartphone – once selected the LED light on your earbuds will begin flashing blue

How will I know when the battery is dying on my earbuds?

You can check the battery life of your earbuds through your Altec Lansing app. When your earbuds get to 20% battery life, you will hear a voice prompt indicating that your earbuds are going to need to be charged soon.

How will I know the battery level on my charging case?

Your charging case has four LED indicators located on the front – these will indicate the battery life of your case

  • 3 LED Lights – Fully Charged
  • 2 and 1 flashing LED Lights – 70% Charged
  • 1 and 1 flashing LED Lights – 30-70% Charged
  • 1 flashing LED Light – 30% Charged

Are there any control buttons on my earbuds?

Yes, your left earbud has a control button:

  • Taping Once will play/pause a song as well as answer an incoming call
  • Taping Twice will active your Just Ask Voice Assistant
  • Holding 2-3 Seconds will reject an incoming call
  • Holding 3-5 Seconds will power off or power on your earbuds

What comes included with my earbuds?

Your earbuds come with the following:

  • True Evo Sport Earbuds
  • Charging Carry Case
  • Micro USB Charging Cable
  • Pair of Flexible Earhooks
  • S,M,L Rubber Gel Foam Ear Fins
  • S,M,L Foam Eartips
  • S,M,L Rubber Eartips

What does my warranty cover and for how long is my warranty?

Your warranty covers products that fail to function properly under normal usage, due to defects in material or workmanship. Your product will be repaired or replaced at no charge for parts or labor for a period of one year. To receive your replacement earbuds, you must have your receipt of purchase within a year and your damaged earbud must be mailed back. Please note that we do not pay for shipping.

MZX770 ComfortQ Headphones

How do I charge my Headphones?

Your Headphones come included with a Micro USB Charging cable – simply connect your cable to a power source and charge up!

Can I use my headphones with an Auxiliary Cable or are they only Bluetooth enabled?

Our Headphones have Bluetooth enabled, however, if you would like to connect via Aux – we also included an Auxiliary port as well as an Auxiliary cable!

How do I turn on the Active Noise Cancellation on my headphones?

To turn on your ANC feature on your headphones, press the ANC button on the bottom of your left earcup

How long does it take for my headphones to receive a full charge?

It takes approximately 6.5 hours to receive a full charge

How do I know when my headphones are done charging?

The LED indicator light on your headphones will turn red to indicate that your headphones are charging, then turn off when charging is complete.

How do I pair my headphones with a Bluetooth device?

To pair your headphones, press and hold the power button for approximately 3-5 seconds. Your headphones will automatically go into pairing mode – as indicated by a flashing blue and red LED light. Locate the MZX770 connection on the Bluetooth manager of your Smartphone and select. You will hear a loud beep indicated the headphones are now paired to your device

How do I use the Just Ask feature on my headphones?

The Just Ask feature allows you to access Siri on iPhone and Google Assistant on Android Phones through your headphones. This can be activated in two different ways. The first way is by tapping the power button twice. The second way is by using voice control – make sure that your voice assistant on your smartphone is on and always listening for “Hey Siri” or “Hey Google”. Once this is enabled you will be able to simply say a command or question and receive a reply instantly!

MZX870 ComfortQ Active Noise Cancelling Premium Headphones

How do I charge my Headphones?

Your Headphones come included with a Micro USB Charging cable – simply connect your cable to a power source and charge up!

Can I use my headphones with an Auxiliary Cable or are they only Bluetooth enabled?

Our Headphones have Bluetooth enabled, however, if you would like to connect via Aux – we also included an Auxiliary port as well as an Auxiliary cable!

How do I turn on the Active Noise Cancellation on my headphones?

To turn on your ANC feature on your headphones, press the ANC button on the bottom of your left earcup

How long does it take for my headphones to receive a full charge?

It takes approximately 6.5 hours to receive a full charge

How do I know when my headphones are done charging?

The LED indicator light on your headphones will turn red to indicate that your headphones are charging, then turn off when charging is complete.

How do I pair my headphones with a Bluetooth device?

To pair your headphones, press and hold the power button for approximately 3-5 seconds. Your headphones will automatically go into pairing mode – as indicated by a flashing blue and red LED light. Locate the MZX870 connection on the Bluetooth manager of your Smartphone and select. You will hear a loud beep indicating that the headphones are now paired to your device

How do I use the Just Ask feature on my headphones?

The Just Ask feature allows you to access Siri on iPhone and Google Assistant on Android Phones through your headphones. This can be activated in two different ways. The first way is by tapping the power button twice. The second way is by using voice control – make sure that your voice assistant on your smartphone is on and always listening for “Hey Siri” or “Hey Google”. Once this is enabled you will be able to simply say a command or question and receive a reply instantly!